Privacy Policy
Effective date: September 12, 2026
Lumyn Cleaning (“Lumyn,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information in connection with our cleaning services, website, customer accounts, and SMS communications.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, service address, billing information, cleaning preferences, account information, and communications with Lumyn Cleaning or members of your cleaning team.
We may also collect information related to your scheduled services, service history, invoices, payments, and interactions with our website or customer communication systems.
How We Use Your Information
We may use your information to:
- Provide and manage cleaning services
- Schedule and coordinate appointments
- Communicate with you regarding your account or services
- Notify you about cleaner arrival and service completion
- Send invoices, payment reminders, and payment confirmations
- Facilitate communications between you and your cleaning team
- Provide customer support
- Maintain business records
- Improve our services and customer experience
SMS / Text Messaging
If you opt in to receive SMS messages from Lumyn Cleaning, we may send service-related and transactional text messages to the mobile number you provide. These messages may include:
- Welcome and account notifications
- Cleaning appointment and scheduling information
- Cleaner arrival notifications
- Cleaning completion notifications
- Billing and payment-due notifications
- Payment confirmations
- Messages or notifications from your cleaner or cleaning team
- Other communications directly related to your Lumyn Cleaning services or account
Message frequency varies depending on your scheduled services and account activity. Message and data rates may apply.
Mobile Information and SMS Consent
Lumyn Cleaning does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers that perform services on our behalf when necessary to operate our business and provide services to you. Such service providers may only use the information as necessary to provide those services.
SMS opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes.
Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Information Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You may contact us to request updates or corrections to your personal information. You may also opt out of SMS communications at any time by replying STOP to a Lumyn Cleaning text message.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or Lumyn Cleaning’s privacy practices, please contact us using the information in the footer below.